Returns & Exchanges

At AFTERSHOCK PC, we stand by the craftsmanship of our custom-built systems and offer a comprehensive return policy to ensure your complete satisfaction. If you are not entirely happy with your purchase, our streamlined process allows for returns and exchanges within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated support team via the online portal or email to provide your order number and the reason for your return or exchange.

• 2.
  Technical Assessment

  Our engineers will conduct a remote diagnostic or review your submission to determine if the issue can be resolved via firmware updates or if a physical return is necessary.

• 3.
  Secure Packaging

  Safely pack your system in its original internal and external packaging, including all accessories and components, to prevent damage during transit.

• 4.
  Inspection and Processing

  Once your unit arrives at our service center, our team will perform a final quality check before issuing your refund or shipping out your replacement hardware.